How to Reset Adjustable Bed Remote? | Transfer Master

What Hospital Bed Functions Does a Remote Control?

A Transfer Master remote control typically allows the patient or caregiver to adjust the position of the bed and control various functions to provide maximum comfort and support. Here are some common features and troubleshooting tips to reset your adjustable bed remote:

1. Bed Height: The remote control can adjust the height of the bed, which is especially helpful for getting in and out of bed safely.
2. Head and Foot Elevation: The remote control can adjust the head and foot elevation of the bed to help the patient sit up or lay down comfortably.
3. Trendelenburg and Reverse Trendelenburg: These positions are typically used to improve blood flow and alleviate pressure on certain parts of the body. The Trendelenburg position lowers the head of the bed while raising the foot of the bed, while the reverse Trendelenburg position does the opposite.
4. Bed Articulation: The bed can be articulated at different angles to help patients get in and out of bed and to relieve pressure on specific areas of the body..

Overall, the remote control for a hospital bed is an essential tool that allows for the ability to adjust their bed to their specific needs and ensure maximum comfort and safety.

What Can Cause a Remote To Stop Working?

Your adjustable bed remote has the capability of being reset to factory settings. This will then allow your remote and bed system to respond as it did when delivered or installed initially. There may be a multitude of reasons that your adjustable bed remote would need to be reset but here are just a few:

• Your adjustable bed remote is not working the way it did when your system was installed.
• Your adjustable bed remote has frozen and will not work.
• Your adjustable bed remote’s response time is not as quick as when the system was initially installed.
• Only some buttons on your adjustable bed remote are working properly.
• The remote attached to the adjustable bed had to be replaced, thus it hasn’t been set up yet.
• The adjustable bed remote has stopped working completely.
• The adjustable bed remote only works sometimes.
• You would like to reset the entire system back to factory settings via my adjustable bed remote.
• You would like to reset the entire system back to a neutral position and need assistance in doing so.
• You have attempted to reset your adjustable bed back to a neutral position but it did not work properly or return to the desired neutral position.
• One adjustable bedside is working and the other adjustable bedside is not.

How to Reset Adjustable Bed Remote? Disconnect and Connect 

Your adjustable bed and remote may lose connection to the power source and sometimes need to be unplugged and reconnected! If your remote stops working or is not working properly, unplug the entirety of the system from its power source and then plug it back into the power source once again. This will give it a surge of energy that might fix your problem. Turning the system off and then back on again is the first step to resetting your adjustable bed remote. Here are the steps to follow to do so:

1. Locate the power source for your adjustable bed.
2. Once you locate the cord, unplug it from the wall.
3. After you have disconnected the cord, let it sit for a count of “10” or about 10 seconds.
4. Once 10 seconds have gone by, locate the appropriate power source for the system.
5. Then, reconnect the power cord to the appropriate power source.
6. After reconnecting the cord to the power source, relocate your adjustable bed remote.
7. Tap the feature you would like to adjust (i.e.Head, foot, hi-low, and European-style head tilt come standard with the Supernal Hi-Low, etc.)
8. This action should complete a factory reset and restore the remote to its original working condition.

Another surefire way to ensure that your adjustable bed will remain installed and working properly is to locate a new power outlet and connect the adjustable bed system to that instead. Connectivity issues such as this are very frustrating (we understand) and we strive to ensure you have the best experience with your adjustable bed possible!

Press and Hold 

When your system is malfunctioning and you need to reset it for this reason, be sure to press the keys on the remote with enough force. To locate one of the functions to adjust your bed (i.e. head and foot adjustable, hi-low, trendelenburg, reverse trendelenburg, cardiac chair position, etc.), press and hold the key to that function with the proper finger pressure.

If you are having trouble with the keys on your adjustable bed remote, please do not hesitate to contact Transfer Master support at 877-395-8592.

Fresh Batteries to Reset Adjustable Bed Remote

If your specific model of adjustable bed requires batteries and is currently malfunctioning, make sure that the given remote has the proper batteries installed. When you install fresh batteries, make sure you insert them correctly into the remote. Battery installation is a leading cause of remote malfunction, thus causing you to need a reset.

Obstructions 

If your adjustable bed has stopped working or the remote has become disconnected from the system, you might want to make sure that there are no insecure connections or cords obstructing connection ability. This also could include cords or connections obstructing the movement of the bed or base. There may be items in the way of the bed moving the way that it should. If this is the case, you or someone you know should remove the obstructions that are in the way of the hinges that shift your bed into the angle that you desire.

Lights, Signs, & Noises 

We want your adjustable bed and adjustable bed remote to work smoothly. At Transfer Master, we aim to ensure you have a complete and satisfying experience.

If your adjustable bed remote won’t respond properly, follow these steps to identify the issue and decide if you need support.

• Tap the desired button or position on your remote.

• If there’s no response, check the power source connected to your adjustable bed. You may need to unplug it and reconnect it or confirm that the outlet has power.

• If the power source is active, try plugging the bed into a different outlet to rule out a connectivity issue.

• If switching outlets doesn’t help, press any button on your remote and listen for a beep or watch for a light signal.

• If there’s still no response and you want to attempt a full reset, contact our support team at 877-395-8592.

Since you’ve taken the proper steps to confirm a potential issue, our customer service team can assist with diagnosing the problem. We’ll help determine if your remote or bed requires replacement, repair, or further troubleshooting.

At Transfer Master, we always strive to help, making your experience as easy and efficient as possible.

Original Settings to Reset Adjustable Bed Remote 

If the issues above do not apply to you and you want to simply reset your remote for the sake of returning to factory settings, here are a few steps to do so:

• If your adjustable bed is already in a position that you have selected on the remote, press that position once more to return to the original position.
• If you selected multiple settings on the remote, select them again to return the bed to its original position.
• Remove the batteries from the remote control and replace them (if applicable).
• Press and hold the “power” button for 3 seconds (if applicable).
• Remove the batteries from the remote control and reinsert (if applicable).

Customer Support 

Get Comfortable with Us! Our friendly staff is here to answer your questions and can help configure a bed to fit your needs.

Fill out this form to get help with a Transfer Master bed you have already purchased. You can also call us at 877-395-8592.

We also suggest that you lower the head, back, and leg section in the down position on your Transfer Master adjustable hospital bed when not in use. We recommend applying Silicone Spray in the pivot points of your bed every 4-6 months.

Last updated on April 25, 2025